Wednesday, August 15, 2012

Toys R' US having issues with pony orders

 Remember this Zecora that Toys R' US is selling from SDCC? Well it turns out that the demand is so high they may not make it. Some customers received the following email

 

Dear Valued Customer,

Thank you for placing your recent order with us.
We wanted to inform you that there is a delay in fulfilling the item listed below in your order. Please accept our apologies for this delay.
At this time we do not have a ship date for the item. If you choose to wait for the item to ship, you do not need to contact us, and we will continue to process and ship your order as soon as we can. Please note, your credit card will not be charged for the item until the order is shipped.

[Either Zecora or the Collector’s Pack information and your order number]
If you would like us to cancel your order, please call our Customer Service department at 1-800-869-7787, and we will be happy to promptly provide you with a full refund.

30-Day Policy
If the item(s) is not shipped by 09/12/2012 the item will be automatically cancelled and your credit card will not be charged, and/or your money will be refunded.
We sincerely apologize for any inconvenience caused by this delay.

Sincerely,

The Guest Service Team
Toysrus.com and Babiesrus.com

No comments:

Post a Comment